She said TestNebraska indicated that it had no record of her test in the lab.
“They said via phone they are still trying to figure out what happened to the tests, but said I should just schedule another one,” she said.
And Laney Boyd said she was told to expect delays in receiving the results of her test from Wednesday’s event at Gateway because of a large influx of test kits to the lab.
Officials from the state and the hospital that hosts the TestNebraska lab said there is no indication of tests being lost and no backlog of tests.
Nor was there any apparent problem with the process, which asks people to complete an online screening and schedule a time for testing and notifies them through text message or email at various stages along the way.
St. Elizabeth said there are no problems at the TestNebraska lab.
“The test turnaround time remains 48-72 hours, and there is no backlog,” spokeswoman Taylor Barth said.
On Monday morning, Gov. Pete Ricketts said there was no evidence to suggest that tests were lost and urged those who are tested to be patient.
Statewide, the average turnaround time for TestNebraska tests is 2.2 days, while in Lincoln, the average time is 2.9 days, according to the dashboard maintained by the Lincoln-Lancaster County Health Department.