LOUISVILLE, Ky. — As COVID-19 cases in Louisville continue to rise, the city’s health department has created a helpline for people to call with any questions or concerns related to the coronavirus.

The Louisville Metro Department of Public Health and Wellness and Lacuna Health said in a news release the hotline is meant to be a way for people to get information quickly.

The line, which can be reached at 502-912-8598, is for people who have questions about symptoms, contact tracing and quarantining, according to the release.

Louisville residents can also call the line with questions about what to do while waiting for COVID-19 test results, what to do if they were in contact with someone who tested positive, and what to do if they received a positive test result and haven’t been contacted by the health department.

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“We want to make sure we can help people get the answers they need and, when necessary, help them stay safely at home so they can get or remain well and prevent the further spread of the virus,” said Dr. Sarah Moyer, the city’s chief public health strategist. “People don’t have to wait for us to call them, they can call us.”

The helpline will be staffed 24/7 and offers language translation services, the health department said.

Jefferson County has seen a total of 9,458 confirmed cases of the coronavirus since the beginning of the pandemic in March, according to the city’s dashboard.

The dashboard shows a significant spike in new case numbers in recent weeks, jumping from 556 cases reported the week before July 18 to more than 1,000 the following week. The city reported 1,247 new cases last week. 

Reach Emma Austin at [email protected] or on Twitter at @emmacaustin.

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